1. Deposit Policy:

• A deposit is required prior to or on the first appointment for all custom oral appliances (Further details in Health Summary Form provided to patient)

2. Cancellation & Rescheduling Policy:

• Patients are requested to provide at least 24-48 hour’s notice for cancellations or rescheduling.
• Late cancellations or missed appointments may result in the forfeiture of the deposit or a cancellation fee.

3. Payment Policy:

• Full payment is required upon collection or delivery of the appliance.
• Payment methods accepted: cash, credit/debit card and other approved methods.

4. DVA & TAC Patients:

• Patients covered under DVA or TAC should bring relevant referral/eligibility documentation.
• Payment and deposits are processed according to the scheme guidelines

5. Appliance Care & Responsibility:

• Patients are responsible for the care, cleaning, and safe storage of all appliances.
• Repairs or replacements due to misuse, loss, or accidental damage may incur additional fees.

6. Privacy & Confidentiality:

• All patient information is kept strictly confidential in line with privacy legislation.
• Records and treatment details are securely stored.